Grievance Redressal Mechanism (GRM)

(In accordance with SEBI (Alternative Investment Funds) Regulations, 2012)

1. Objective

This Grievance Redressal Mechanism is established to provide Contributors (Investors) with a structured process for lodging, reviewing, and resolving complaints relating to the VentureX Fund (“the Fund”) in a fair, transparent, and time-bound manner.

2. Scope

Applicable to all Contributors, prospective investors, and unit holders of the Fund. Covers grievances relating to:

Allotment/credit of units
Management fees, expenses, or charges
Disclosures, reporting, or distribution delays
Misrepresentation, operational lapses, or non-compliance by the Fund Manager or Trustee

Excludes disputes covered by arbitration clauses or civil litigation.

3. Grievance Reporting Channels

Dedicated Email ID: Follow the Grievance escalation matrix
Written Letter: Addressed to the Compliance Officer, VentureX Investment Manager
Trustee Escalation: Directly to the Trustee [Mitcon Credentia Trusteeship Services Limited] in case of unsatisfactory resolution
SEBI SCORES Platform: https://scores.sebi.gov.in for escalation beyond Fund-level

Level	Email	Team
First Level Escalation	investor.relations@alphaaif.com	Investor Relation Team
First Level Escalation	partner.relations@alphaaif.com	Partner Relation Team
Second Level Escalation	Finance@alphaaif.com	Operations Team
Third Level Escalation	grievance@alphaaif.com	Compliance Officer

4. Designated Officers

Compliance Officer (Primary Contact): Responsible for receiving and acknowledging complaints.
Fund Manager/Board: Reviews unresolved or high-severity complaints.
Trustee: Independent oversight; escalation authority if complaints are not resolved by the Manager.

5. Procedure & Timelines

Acknowledgment: All complaints will be acknowledged within 7 working days of receipt.
Investigation: Complaint reviewed by Compliance Officer, with inputs from operations/legal teams.
Resolution: A reasoned written response shall be provided within 30 working days of acknowledgment.
Escalation: If unresolved, the complaint will be escalated to the Trustee for independent review.
External Escalation: Investors may approach SEBI through SCORES if dissatisfied with Trustee’s decision.

6. Record Keeping

All complaints, resolutions, and communication shall be maintained in a Grievance Register for a minimum of 8 years.

The Register shall record: Date, Investor Name, Nature of Complaint, Action Taken, Date of Closure.

7. Periodic Reporting

A summary of complaints received and resolved shall be included in the Quarterly Investor Reports.
Serious/recurring complaints shall be notified to the Trustee immediately.
Annual compliance reporting to SEBI shall include details of grievance redressal.

8. Investor Rights

Right to fair hearing and timely resolution.
Right to escalate unresolved grievances to the Trustee and SEBI.
Right to access Fund Documents and relevant information for resolving disputes.

9. Validity & Applicability

This is effective from 23rd July 2024, being the date of grant of SEBI registration to VentureX Fund I, and shall remain valid until the full distribution of the Fund’s assets and formal closure of the Fund in accordance with SEBI (AIF) Regulations, 2012.

Office Address: MiQB, Plot 23, Sector 18 Maruti, Industrial Development Area, Gurugram, Haryana 122015

Registered Office Address: 1001, Block G1B, Pocket-1, Phase-2, Samriddhi Apartments, Dwarka Sector-18B, New Delhi-110078

Email: help@alphaaif.com • Phone: +91-93-1137-8001

Alpha Capital Pvt Ltd

Sponsor Name

CIN:U70200DL2023PTC419808

PAN:AAOCP0750H

VentureX Fund I

Fund Name

PAN:AAETV3779K

SEBI Regn No:IN/AIF1/24-25/1565

Planify Venture LLP

Investment Manager

PAN:ABEPF1917C

LLP Identification Number:ACC-6910

GSTIN:07ABEPF1917C1ZL

Fund Managers

Rajesh Singla Maneesh Nath Ishima Singla

Company

VentureX SME Fund

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